A Nantwich convenience store has announced it is withdrawing from a parcel collection and drop-off service with immediate effect after staff faced growing problems with the system.

Bargain Booze, Barony Road, confirmed it is pulling out of its RELAY PITSTOP parcel service, although customers will still be able to collect outstanding parcels already held at the shop.

The store will also continue operating its existing Evri parcel service.

Explaining the decision, the business said it had not been taken lightly but claimed the system used by RELAY was making it increasingly difficult to run the shop practically.

In a statement, Bargain Booze said: "Today alone has taken us four hours to process collections.

"We have customers coming in collect parcels that are here but not yet ready so we have to send them away to come back later.

"This is not how we want to operate and is not the standards we strive to achieve."

The Nantwich business said parcel services brought positive benefits to the shop, but warned there could be a point where the work involved became damaging to its operation.

Bargain Booze added: "For all the positive benefits that parcels brings to the business there can come a tipping point in which it becomes damaging, and that point is now.

"We have never felt like this in all the years in which we have done EVRI parcels, so please be assured this is not about us not wanting parcels in the shop.

"It's about the terrible system we're having to deal with through RELAY."

The store apologised for any inconvenience caused and thanked customers for their understanding.

Customers can still collect outstanding RELAY parcels from Bargain Booze on Barony Road, but no further parcels can be dropped off through the service.

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